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Quality Management

Quality Management

Our SAMM Teknoloji Integrated Management System Policy

In the light of our vision of being the most preferred brand in the national and international markets in the telecommunication sector; we are committed to providing all the resources, continuous improvement and development for the realization of the following principles, with which will contribute to our employees, business partners and our country:

  • To carry out our work in line with laws, regulations and international standards.
  • Not to compromise on product and service quality within the framework of efficiency and continuous improvement, and to organize activities to fulfill applicable conditions for improvement.
  • To prioritize the satisfaction of our employees, who are among the most important building blocks of our service and our Integrated Management System. In addition, to carry out training activities that support personal development, in order to enable them to contribute more with their experience and imagination.
  • To exhibit a governance approach that ensures sustainable customer satisfaction with innovative services and technologies.
  • To establish beneficial relations with our suppliers and to ensure that these relations are maintained in the light of customer, employee and supplier satisfaction.
  • As a company that is cautious to nature and the environment; we work to prevent environmental pollution and we direct our employees toward this goal.
  • As a company that respects human rights and occupational health and safety, we aim to eliminate dangers, reduce OHS risks and to prevent occupational diseases.
  • To increase the efficiency of the integrated management system and to identify risks and opportunities for achieving improved results. In addition, to evaluate positive and negative impacts with a proactive management approach.




We strive for excellence in customer service, and our goal is to continue to provide the best quality of service available to all our customers. In our efforts to improve, we have created a survey to find out how we’re doing. Whether we have worked on a current or past project, or you would just like to give feedback in general, we welcome your input. We would appreciate it if you could take a few moments to complete our survey on this page. You can alos click on the link of the Detailed Customer Satisfaction Survey

► Go to Detailed Customer Satisfaction Survey
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